Returns and Refunds

Returns and Refunds

Our top priority is to provide the best service possible and if you don’t love what you ordered, we don’t want you to keep it. If for any reason you are not satisfied with your purchase, you may return the item(s) in original condition for a full refund or exchange.

Every product that leaves our warehouse has a 30 day warranty from shipping date against manufacturer defect.

If your item was received broken or open please email or call us immediately so we can assist you with a claim.  

No questions asked return policy contains two requirements (1) the item must be returned in new condition in its original packaging, and (2) contact us for a Return Authorization number (RA#). Return shipping is calculated on a case by case basis.

Please contact us for your Return Authorization number either by email or phone at the following:

Email: returns@endlesssupplies.org

Phone: 515-428-0009

Restocking Fees

Non-defective merchandise returned to Endless Supplies Corporation for any reason other than an error in shipping of a product will be subject to a restocking fee of 20%.

Exclusions

We will not be able to issue a Return Authorization number for discontinued or Special Ordered items, unless they are defective.

Endless Supplies Corporation Return Policy

Effective: April 1st, 2016

Prices reflected on this site are subject to change at any time, without notice.

Endless Supplies Corporation will accept return of products within 30 days of ship date from our warehouse.

Customers must request a Return Merchandise Authorization (RMA) from your Regional Account Specialist. You will be required to provide the following information:

• Complete Item Number
• Invoice Number from original shipment/receipt of item
• Quantity to be returned
• Reason for request

All product returns must be accompanied by a Endless Supplies Corporation RMA document - with the RMA number clearly visible on the outside of the package.
Please ship to:

Returns Department (with RMA#)
Endless Supplies Corporation

51360 Danview Technology Court
Shelby Township, MI 48315 USA

Additional product returned but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier for validation of receipt of goods and for insurance compliance.

All returns will be processed in a timely manner and credits will be applied to your account. Please note:

• ALL product returned will be assessed a 15% restocking fee, unless the return is the result of an error made by Endless Supplies Corporation.
• If the manufacturer assesses a fee exceeding 15%, the customer will be assessed the difference in addition to the Endless Supplies Corporation restocking fee accordingly.
• All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by Endless Supplies Corporation unless the return is a result of an error made by Endless Supplies Corporation. Freight for a return of a defective product will not be reimbursed by Endless Supplies Corporation.

Endless Supplies Corporation will not accept return of or issue credit for the following items (including, but not limited to):

• Firearms
• Body Armor
• Defense/Pepper Spray
• Items that are labeled ‘Discontinued’ by Endless Supplies Corporation -regardless of disposition by the manufacturer
• Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
• Batteries
• Gloves
• Personal Communications Products (Including EarHugger [VIDMIC] and Code Red Headsets Products)
• Headwear
• All PDU Apparel (Professional Dress Uniform)
• Smith & Wesson Component Kits and Parts
• Ammunition
• Product with retail price marking of any type
• Opened packages or packages showing evidence of tampering
• Product not in original packaging, including case pack goods
• Forensic testing supplies, equipment or drug and or alcohol testing kits
• First aid or trauma treatment products
• Worn or shopworn products
• Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.

Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.